Job Description
The World's No.1 and most prestigious Air Hostess Training Institute. Established in 1993 as a premium Air Hostess Training Institute, Our Client today is recognized as a pioneer and innovator in air hostess training all over India and abroad. The company offers a wide range of Courses to aspiring students and also provides them with exceptional placement support. Our Client has cemented its place as an elite training company in the fields of Aviation Hospitality, Travel Management, and Customer Service.
Roles and Responsibility:
- To monitor & supervise the customer service team & ensure all complaints are resolved in
- Turnaround times defined
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
- Time Defined
- Bringing Escalations to senior management timely
- Improve customer service at training centers by monitoring & also physically auditing the Centre.
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares customer care performance reports as defined from time to time.
- Deal with irate customers tactfully & in a polite manner
- Communicating with customers by e-mail, phone & in person
Qualifications and Skills:
- Excellent communication skills in English.
- Graduate
- Basic Computer Knowledge
