Job Description
Roles and Responsibility:
- Provide exceptional technical support to clients using our POS system, both remotely and on-site, ensuring their queries and issues are addressed promptly and accurately.
- Diagnose and troubleshoot hardware and software issues related to the POS system, including hardware installations, network connectivity, and system configurations.
- Collaborate with the technical team to resolve complex technical problems, escalate issues when necessary, and ensure timely resolution.
- Train clients on the proper usage of the POS system, conducting training sessions, and providing detailed instructions and guidance to ensure optimal utilization.
- Act as a liaison between clients and internal departments, effectively communicating customer feedback, feature requests, and potential system enhancements.
- Maintain accurate records of customer interactions, inquiries, and solutions provided using our ticketing system.
- Keep up-to-date with the latest industry trends, advancements in POS technology, and software updates, ensuring continuous professional development.
- Collaborate with the sales team to identify upselling and cross-selling opportunities, promoting additional products or services to clients as appropriate.
- Contribute to the development and improvement of support processes, knowledge base articles, and training materials.
About Client:
- Office Time: 9:30 AM to 6:30 PM
- Since 2017
- 50+ Employees
- 5 days working (Monday to Friday)
- Good Opportunity
- Good Work culture
