Job Description
JOB OVERVIEW:
We are looking for individuals with excellent communication skills and a passion for customer interaction to fill the role of Telecaller. The ideal candidate will play a crucial role in building positive relationships with customers, addressing inquiries, and promoting our products/services through effective telephonic communication.
ROLES & RESPONSIBILITIES:
- Make outbound calls to potential customers and engage in conversation to understand their needs and requirements.
- Present and explain our products/services to prospective clients, highlighting key features and benefits.
- Answer incoming calls from customers and provide information, resolve queries or direct them to the appropriate department.
- Maintain accurate and detailed records of customer interactions in the database.
- Follow up on leads generated through various channels and nurture them to conversion.
- Provide excellent customer service by addressing concerns, resolving issues, and ensuring customer satisfaction.
QUALIFICATIONS:
- Proven experience of minimum 2 years as a Telecalleror in a similar customer-focused role.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Must be proficient with English and Hindi language.
- Ability to handle objections and resolve customer concerns effectively.
- Basic computer skills and Positive attitude and a willingness to learn and grow.
ABOUT COMPANY:
- Great Salary Package
- Great Learning Opportunity
- 5 Days Working
- 10:30 AM to 6:30 PM
