Job Description

Key Responsibilities:

• Patient Interaction:
• Engage with patients and their families in a friendly and compassionate manner.
• Provide emotional support and reassurance to individuals awaiting operations or procedures.
• Distraction Techniques:
• Develop and implement creative and positive distraction techniques to ease patient anxiety.
• Utilize a variety of methods, such as conversation, games, and entertainment, to divert patients' attention from any preoperative stress.
• Communication:
• Effectively communicate with patients to understand their needs and preferences.
• Collaborate with the healthcare team to ensure a coordinated approach to patient care.
• Crisis Management:
• Be prepared to handle situations where patients or their families may require additional support.
• Maintain a calm and composed demeanor in high-stress situations.
• Documentation:
• Maintain accurate records of patient interactions and feedback.
• Provide feedback to the healthcare team on patient experiences and areas for improvement.
• Qualifications:
• Compassionate and empathetic nature.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Creative problem-solving skills.
• Previous experience in a customer service or healthcare setting is a plus.

  Education and Experience:

• High school diploma or equivalent.
• Additional courses or certifications in psychology, counseling, or a related field would be advantageous.
• Benefits:
• Competitive salary.
• Health and wellness benefits.
• Professional development opportunities.
• Collaborative and supportive team environment.