Job Description

1. Departmental Oversight:
   • Manage and coordinate the activities of the reception, insurance, optometry, and housekeeping departments.
   • Develop and implement operational policies and procedures to optimize efficiency and quality of services.
2. Staff Management:
   • Recruit, train, and supervise departmental staff.
   • Conduct regular performance evaluations and provide constructive feedback.
   • Foster a positive and collaborative work environment.
3. Process Improvement:
   • Identify opportunities for process improvement and implement strategies to enhance overall operational efficiency.
   • Collaborate with department heads to streamline workflows and eliminate bottlenecks.
4. Quality Assurance:
   • Ensure adherence to quality standards and compliance with relevant regulations in all operational processes.
   • Implement measures to monitor and improve service quality.
5. Resource Management:
   • Effectively allocate resources to meet departmental and organizational goals.
   • Monitor and manage budgetary constraints related to operational activities.
6. Communication and Collaboration:
   • Foster open communication and collaboration between departments.
   • Coordinate with leadership to align operational strategies with organizational goals.
7. Customer Service:
   • Oversee the development and implementation of customer service standards.
   • Address customer concerns and feedback promptly to ensure a positive patient experience.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or a related field. Master's degree preferred.
• Proven experience in operations management, preferably in a healthcare or eye care setting.
• Strong leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of regulatory requirements and industry best practices.
• Effective communication and interpersonal skills.
• Proficient in Microsoft Office and other relevant software.