Job Description

Guest Services:

·        Greet and welcome guests as they arrive at the establishment.

·        Assist guests with their inquiries, requests, and concerns in a friendly and professional manner.

·        Provide information about the facility, services, and local attractions.

·        Handle check-in and check-out processes efficiently.

Problem Resolution:

·        Address and resolve guest complaints or issues promptly and effectively.

·        Act as a liaison between guests and other departments to ensure their needs are met.

·        Maintain a calm and diplomatic approach when dealing with difficult situations.

Guest Satisfaction

·        Ensure a high level of guest satisfaction and retention by exceeding guest expectations.

·        Collect feedback from guests to continually improve services and facilities.

·        Follow up with guests to ensure that their concerns have been addressed.

Shift Timing : 11 AM to 3:00 PM and 7:00 PM to 11:00 PM

Food and Accomodation will be provided