Job Description

• Overseeing the overall development of an organisation's retail and income-generating sites
• Conducting research on user-friendly features and layouts that appeal the most to customers
• Testing changes to platforms and monitoring the results
• Applying platform updates that attract and keep new customers
• Reviewing sales insights and using them to develop informed sales strategies
• Leading teams of copywriters, graphic designers and software developers in creating attractive, user-friendly and engaging e-commerce websites
• Making promotional offers and displaying them appropriately on the website
• Evaluating legal disclaimers and website content to ensure that they are compliant, error-free and on-brand
• Managing the smooth functioning of different online e-commerce platforms of an online retail company
• Ensuring that the company achieves its targeted annual revenue and within prescribed operating expenses
• Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback
• Working closely with demand planning, merchandising and warehouse teams to ensure the fulfilment of orders on time
• Analysing and providing reports on a weekly or monthly basis for each department, product or offer
• Reviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products online
• Reviewing stock levels and sales data to maintain a stable supply and demand status