Job Description

Telecaller Duties:

• Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
• Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
• Record customer contacts, sales information, and other information about products and services
• Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

• Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
• Make outbound calls to prospects and clients
• Assist with sales activities, documenting leads, and managing databases
• Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
• Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
• Analyze, report, and communicate sales trends, customer patterns, and competitor activity
• Perform other duties as assigned