Job Description

Responsibilities:

• Resolve customer queries related to tracking in a timely and effective manner
• Follow up with shipping lines for the status of delivery
• Update customers on their delivery status via phone or email
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Provide exceptional customer service to maintain positive customer relationships
• Identify and escalate issues to the appropriate department or manager when necessary

Requirements:

• Excellent verbal and written communication skills
• Strong customer service skills with a positive attitude
• Ability to work independently and as part of a team
• Ability to multitask and prioritize work
• Ability to learn quickly and adapt to new technologies and processes
• Must be willing to work on US Shift timings
• No prior experience required