Job Description

About Job Role!

If you are an individual…

• ..who enjoys not only talking but also giving logical advice & solutions only to customers (& not everyone)
• ..who talks reasonably well in English, and easily & smartly switches to any (regional) language (if required)
• ..who likes listening (not only) to people's queries & complaints, but also to music
• ..who enjoys playing with data on MS Excel, pulling out the analytical skills
• ..who gets baffled by challenges, yet, can’t sleep without solving them
• ..who knows how to balance between calmness & excitement
• ..who doesn't like to sit back & watch, but initiate & drive
• ..who likes to hustle & play with and for the team
• ..who is always up to #trysomethingnew

Then, you're at the place, where you'll be required to.

• ..listen-handle-manage-resolve customers queries/complaints/concerns/suggestions & delight them
• ..come up with valuable insights/suggestions/ideas for ironing out process-related issues/concerns
• ..communicate with the customers in a fashion where you want to leave your service mark
• ..work with a focused mindset rather than being on auto-pilot mode
• ..push your capabilities, especially in demanding situations
• ..have an open mind to learn-work-improve-grow
• ..have a positive outlook for challenges